Refund & Return Policy

Money-Back Guarantee

We offer a 30-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund.

Return Conditions

• Product must be in original, unopened packaging
• Must be returned within 30 days of delivery
• Damaged or used products may not be eligible
• Return shipping will be arranged by us at no cost

How to Return

1. Contact our support team at support@lotusrice.com
2. Provide your order number and reason for return
3. We'll arrange a pickup from your location
4. Once received and verified, your refund will be processed

Processing Time

Refunds are typically processed within 5-7 business days of receiving your returned package. The amount will be credited to your original payment method.

Damaged Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We'll send a replacement at no extra cost or provide a full refund.